F.A.Q for Anytimesale

  • What is Anytimesale?

    Anytimesale is an online e-commerce platform to deliver groceries to your doorstep with the help of personalized shoppers. Anytimesale facilitates to place grocery orders through the mobile app on both Android, iOs .

  • How do I order groceries?

    It’s so easy!

    Using Anytimesale app, add your favorite items to the cart, choose a delivery location, and place your order.

    What are you waiting for? Start shopping now!

  • Is my address in your coverage area?

    Want to know if Anytimesale delivers in your area?

    Open the app, choose a delivery address, you will get a pop-up if your area is not covered.

  • How do I add things to my cart?

    It’s too simple!

    Select the plus sign next to the item you want to be delivered to add the item to your cart. You can also click the item to see a more detailed item description, and then select the plus sign to add it to the cart. When an item is in your cart, you will see a tag appear next to the item that says 1 in the cart.

  • When can you schedule a delivery?

    You can place a grocery order anytime at your convenience. Deliveries can be scheduled for a two-hour window.

  • Do I need to be home at the time of delivery?

    Yes!
    Please do not schedule a delivery during a time window in which no one is home to receive the delivery. If no one is home at the time we deliver your groceries, we will call your mobile phone to ask for options on how to complete the delivery. Should this occur, any perishable items in your order could be damaged, so please make sure someone is available to receive the order

  • Where’s my receipt?

    You can view the receipt of your order in the order history in app.

  • There are damaged item(s) or some items missing in my order. What should I do?

    Oh no! We’re sorry to hear that you had issues with your order. Please contact our support team immediately with the following information:
    1. Order number
    2. Damaged Item description
    3. Photographic evidence

  • How do I cancel my order?

    You can contact our support team for any queries related to cancellation.

  • What forms of payment do you accept?

    We currently accept all major Indian credit and debit cards. We also support cash on delivery in specific areas.

  • Why was I charged a different amount from the original total?

    The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. We are working on the differences to make it convenient for you. If you find any such cases, feel free to contact us for support.

  • What should I do if I need GST bill for my order?

    To receive a GST bill, you can reach out to our customer support team. Once the request is received, the GST bill will be mailed to the e-mail ID provided by you.

    Note: GST inclusive Bills collected from vendors will only be sent. The price paid in Anytimesale may slightly vary from in store vendor prices, as it includes the operation costs involved in processing the order. For more details on this, please refer to the FAQ section relating 'How prices are determined?'.

  • How can I reset my password?

    If you have forgotten your password, you can reset your password using the Anytimesale app.

  • Can I change the email in my account?

    Yes!
    In Anytimesale app, select my profile from the menu and edit email ID.

  • How do I add another delivery address?

    Once you click checkout button, you get an option to choose your new address.

  • I am having problems with the app. How do I fix it?

    For both the iPhone and the Android phones, check the following:
    1. Verify that your phone has been updated to the latest version of its operating system.
    2. Verify that your Anytimesale app has been updated to the latest version.
    3. If both your phone’s operating system and your Anytimesale app has the latest version, then try closing the app.

    On the iPhone, press the ‘Home’ button twice. The phone displays all the open apps. Swipe the open app towards the top of the phone. To exit this feature, select the ‘Home’ button once or tap on the Home Screen.

    On the Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, select the ‘Recent Apps’ icon again.

    4. Try to open your Anytimesale app again. If the app still does not work, then try turning off the phone completely and turning it back on. On the iPhone, Power Off, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the ‘Sleep/Wake’ button. On the iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up. On the Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.

    5. Try to open your Anytimesale app again. If the app still does not work, then try reinstalling the app. On the iPhone, select and hold the Anytimesale app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Anytimesale app to install it again. On the Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Anytimesale app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Anytimesale app to install it again.

    6. Once your Anytimesale app has been installed, try to open your Anytimesale app again. If the app still does not work, please contact us.

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